DELIVERY INFORMATION

In what format and resolution will I receive the invitation?

You'll obtain the video invitation in MP4 format, available in either 1920×1080 or 2280X1080 resolution. Additionally, the e-card will be supplied in both JPEG and PDF formats, maintaining the same resolution choices.

How long will delivery take?

For standard invitations, the production time is typically 48 hours. However, for caricature invitations, the process may extend to 4-5 days, contingent upon the volume of prior orders in our queue. We appreciate your understanding and patience as we strive to ensure quality and attention to detail.

 

What content do I need to provide you?

For a personalised wedding invitation, please provide the names of the couple, parents' names, event details, dates, venue address, and high-resolution photos of the bride and groom."

 

What changes can be done in an e-invite video?

Audio/Music Customization: You have the flexibility to select and change the background audio or music according to your preferences.

Content Accuracy: It's crucial to ensure the accuracy of the content you provide. Please review and double-check for any spelling or content errors, as we will incorporate the content exactly as you've supplied.

Image Limitations: Kindly note that only the images you provide initially will be utilised. Once incorporated, there won't be provisions to alter or replace these images repeatedly.

Placement of Images: Your images will be strategically placed within the design, specifically replacing caricatures or blank frames as indicated or required.

Text Color Modification: Should you wish to make adjustments, the colour of the text can be altered to align with your desired aesthetic or theme.
Video Frame Consistency: Please be aware that the placement and arrangement of video frames will remain consistent and won't be relocated or modified from their original positions.

 

 

Do I get what I see?

When you view our video invitation templates, you're seeing a sample. The final product you get will have the same design but will include your personal event details, like names and dates."

 

 

PAYMENT INFORMATION

Is it possible to make partial payments in advance?

"You need to pay the full amount upfront. If you can only pay half at first, we'll put a watermark on the video. Once you pay the rest, we'll remove it. But remember, this might delay your video by a day. Paying the full amount upfront means no watermark."

What will be the payment methods?

We provide multiple payment methods for your convenience, including Credit Card, Debit Card, Net Banking, UPI, and various wallets. However, if you opt for PayPal, please note there's an additional 4% USD charge due to their fees."

 

Is it possible to review the video invite before the final delivery?

You'll get a draft of the video first to review. If you want any changes, let us know. Once you approve it, we'll send you the final invitation."

 

Is it possible to make changes after receiving the final invitation?

You'll get the HD invite after you confirm no more changes. If you want changes later, there's a 500 INR fee for each revision."

 

Rules for every einvites

Our Branding “Designed by The Creative Invites” that used to appear at the end of the videos, now in the last 5 seconds of the video, our name and logo will appear.